Collection: Returns & Refunds Policy

To proceed with the return, please first contact EMF Guardian via email at returns@emfguardian.co.uk 

EMF Guardian is committed to offering the highest standard of customer service and satisfaction.

If you are not satisfied with any of the items from your order you have a period of fourteen (14) calendar days from the date of receipt to return them.

Items you are returning must be sent with their original labels and packaging, and in perfect condition, without any signs of having been used. A copy of the packing slip must also be included in the return package. 

EMF Guardian will reimburse the customer for the return shipping costs if the return is due to an error attributable to EMF Guardian, if the product received does not correspond to the one ordered, or if it has a factory defect or damage. Otherwise, only the cost of the returned product will be reimbursed, but not the shipping costs.

Due to the value of the goods, we would recommend you use a Royal Mail Special Delivery Guaranteed service and keep the proof of posting.

Please remember that the products are the customer's responsibility until they arrive back at our offices. In the event that the merchandise is damaged due to inappropriate packaging - during return shipment - we will not be able to accept the return.

Once the goods have been received at our offices and their condition has been checked, the amount will be refunded by the same method of payment. The refund will not be made until we have received the product and checked its perfect condition.